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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Client Area

How to update Name server details from client area

How to Access cPanel Account from Client Area

How do I add additional users/contacts in the Leapswitch Client Portal?

How to upgrade Shared Hosting plan

How do I cancel my service ?

How do I change the billing cycle of my hosting account?

cPanel/WHM

How to create a site/domain redirect in cPanel

How do I change PHP version for my website in cPanel ?

DNS not working

How to Whitelist an IP Address In ConfigServer Firewall (CSF)

URL redirect/rewrite using the .htaccess file

Email

RoundCube series

Configuring Email (SMTP auth) series

Outlook 2019 Tutorials

Windows

How To increase the size of a VHD or VHDX

How to use WinMTR to test against our network

How to create a website in IIS?

How can I create a Virtual Machine on Windows Server using Hyper-V Manager?

How to reset the password on my Cloud Servers ?

MySQL

Remote MySQL access from command line

Secure Socket Layer(SSL)

Redirection from http to https

Installation of SSL certificate

What is SSL and How do order the SSL?

What is CSR how to create it what is the private key and how important it is?

How to verify the domain ownership OR domain validation.

How to Generate CSR in Windows IIS.

ssl Certificate Basics: What CA Bundle and private key

Security

How to add your website to Google Webmaster Tool, check for security issues and request to remove...

SmarterMail Business Email

Troubleshooting

Domain/User Management

Wordpress

How to Change the Display Name of a WordPress User Account?

How to add a new category in WordPress?

Installing a Control Panel

How to optimize database via phpMyAdmin in cPanel?

How to Install the SolusVM Slave on CentOS 7?

How to Install SolusVM Master on CentOS 7 Linux?

How to Install Webmin on CentOS 7 Linux?

How to Install DirectAdmin on Linux CentOS?

Linux Shared Hosting

Troubleshooting Errors in Linux cPanel Shared Hosting

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Windows Shared Hosting

Import bak file for Microsoft SQL Server Database

How to create an email account in plesk?

Change PHP Version in Plesk

How to manage MSSQL Database Users in a Plesk Windows Server

Linux Reseller Hosting

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Windows Reseller Hosting

Plesk Windows Reseller Initial Setup

Import bak file for Microsoft SQL Server Database

How to create an email account in plesk?

Change PHP Version in Plesk

Managed Linux Cloud VMs

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Self-Managed Linux Cloud VMs

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Managed Windows Cloud VMs

Import bak file for Microsoft SQL Server Database

Change PHP Version in Plesk

SmarterMail

Add Mailing DNS records to connect your domain-Quickpost

Add DNS record on Direct Admin

[Error] - Delayed mails - 601 Attempted to send the message to the following

How To View Full Email Header In SmarterMail?

How to configure Quickpost on Outlook using IMAP

Virtualmin

How to install Squirrelmail or Roundcube in VirtualMin using scripts?

How to install phpMyAdmin in VirtualMin using scripts?

How to migrate cpanel account to virtualmin server

How to upload files

How to create an FTP account?

Managed Dedicated Servers

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Acronis Backup

Acronis server migration

How to delete old backup from Acronis account

How to restore backup using Acronis in cPanel

How to install acronis agent on linux server

Acronis Create a Partner Account

SSL Certificates

Redirect website to HTTPS in cPanel/Linux

CSR Generation by command line

SiteLock

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G-Suite by Google

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Office 365

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Domain reseller

How to add funds to domain reseller account?

Proxmox

cPanel

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Network

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Rapid SSL

How to reissue Rapid SSL certificate

Billing

How to download account statement?

Zabbix

MySQL: Failed to fetch info data

MySQL: Failed to fetch info data

Backup/Restore

How to generate a cPanel backup and sent to FTP Server?

How to Download Backup of Home Directory, MySQL or E-mail Only?

How to Restore cPanel Backup?

How to Generate & Download a Website Backup

DNS - Nameserver

How to update rDNS from client area?

How to update DNS Nameserver on 123-reg?

How to update DNS Nameserver on Godaddy?

How to Update the DNS Nameserver on NetEarthOne or LogicBoxes Based Registrars?

How to update DNS Nameserver of NameCheap.com?

Domain Management

How to Remove Domain Redirect in cPanel?

How to Redirect your website to any page or external domain?

How to Redirect subdomain to an external url

How to Remove a Subdomain in cPanel?

How to Create a Subdomain in cPanel?

Others

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Security

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Softaculous

How to Access Softaculous in cPanel?

What is Softaculous?

Blog

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Forum

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Install Let's Encrypt for a domain in plesk panel

Change PHP Version in Plesk

How to install the SSL on Plesk and verify the SSL after installation

DirectAdmin

Mail Filters & SPAM

Domain Management

CloudLinux (DirectAdmin)

How to install Let's Encrypt free SSL certificate from Direct Admin